Our Promise: Freshness & Quality Assured 🌿

At Farmfresh24.com, we are committed to delivering the freshest produce directly from our farmers to your doorstep. Your satisfaction is our top priority. While we do not offer returns on perishable items due to hygiene and safety reasons, we have a straightforward refund and exchange policy for cases where the product quality does not meet our standards.

✅ When is an item eligible for a Refund or Exchange?

You can request a refund or exchange under the following circumstances:

• The item delivered was damaged, rotten, or spoiled.
• You received the wrong item.
• An item was missing from your order.

Note: We do not accept returns for items due to a change of mind or because you did not like the taste/texture of a product.

⏰ How to Initiate a Request

To ensure a smooth process, please follow these steps:

• Contact our customer support team within 24 hours of receiving your order.
• Provide your Order ID and a clear description of the issue.
• Attach a photograph of the damaged, spoiled, or incorrect item. This is mandatory for us to process the request with our vendors.

🔄 Refund & Exchange Process

Once your request is reviewed and approved by our team, we will process your refund or replacement within 2-3 business days. Refunds will be credited back to your original payment method or as store credit in your Farmfresh24 wallet, based on your preference.

✉️ Contact Support

For any issues with your order, please email us at support@farmfresh24.com or use the support feature in your account dashboard. Our team is here to help!

We appreciate your understanding and cooperation, which helps us support our farmers and maintain high-quality standards.