Farmfresh24.com Returns & Exchanges Policy

Thank you for shopping at Farmfresh24.com!

We understand that sometimes you may need to return or exchange an item. We are committed to providing you with a smooth and hassle-free experience. This policy outlines the conditions under which you can return or exchange an item purchased on Farmfresh24.com.

What can be returned or exchanged?

• Fresh Produce: Due to the perishable nature of fresh produce, we cannot accept returns or exchanges.
• Grocery & Packaged Goods: You can return or exchange unopened, non-perishable grocery and packaged goods within 7 days of delivery. The items must be in their original packaging and in a resalable condition.

What can't be returned or exchanged?

• Fresh Produce (as mentioned above)
• Opened or used items
• Items damaged due to improper storage or handling by the customer
• Items not purchased on Farmfresh24.com

How to return or exchange an item:

1. Contact our customer support team within 2 days of receiving your order. You can reach us by phone at 8007859941, email at contact@farmfresh24.com , or live chat.
2. Provide your order number and the details of the item(s) you want to return or exchange.
3. Our customer support team will review your request and provide you with further instructions.
4. You will be responsible for securely packaging and shipping the return item(s) to our designated address. Please keep the tracking information for your records.

Refunds and Exchanges:

• Once we receive your returned item(s) and verify that they meet the return/exchange criteria, we will process your request.
• For returns, you will receive a full refund for the purchase price of the item(s), excluding any shipping charges. Refunds will be issued to the original payment method used for the purchase.
• For exchanges, we will ship the replacement item(s) to you free of charge.

Processing Time:

• Please allow 3 business days for us to process your return or exchange request after we receive your returned item(s).
• You will be notified via email or phone once your return or exchange is complete.

Cancellation:

You can cancel your order before it is shipped by contacting our customer support team. If your order has already been shipped, you can then follow the return process outlined above.

Contact Us:

If you have any questions about our return and exchange policy, please contact our customer support team:

• Phone: 8007859941  
• Email: contact@farmfresh24.com  
• Live Chat: Available soon on our website

We hope this policy helps!

Please Note:

• We reserve the right to modify this policy at any time without prior notice.
• This policy is subject to applicable law in India.